Concierge Support
Your Personalized Service Partner
What Concierge Support Means for You
At Midtown Fireplace Store, we believe exceptional service doesn’t stop at the sale. Our Concierge Support program is designed to provide you with dedicated, one-on-one assistance for all your fireplace needs — from your first inquiry to years after installation. Think of us as your personal guide, ready to handle the details so you can simply enjoy the warmth and comfort of your home.
Unlike traditional customer service, Concierge Support gives you a single point of contact who understands your home, your preferences, and your fireplace system inside and out. We’re here to save you time, anticipate your needs, and make sure every experience with us is effortless.
How it Works
End-to-End Assistance
Whether you need help choosing the right accessories, upgrading components, or resolving an unexpected issue, we handle it from start to finish.
Personal Consultation
We start by learning about your fireplace, your usage patterns, and any specific needs or challenges you may have. This allows us to tailor our support to your home and lifestyle.
Priority Service
Concierge Support clients receive priority scheduling for maintenance, inspections, and service calls — especially during peak winter months.
Proactive Maintenance
We keep track of your fireplace’s service schedule so you don’t have to. We’ll reach out when it’s time for seasonal checkups, chimney cleanings, or safety inspections..
Benefits of Concierge Support
Peace of Mind: Know that your fireplace is always safe, clean, and ready to perform.
Time Savings: No more remembering service dates or waiting in long appointment queues.
Tailored Service: Solutions that match your home’s design, heating needs, and lifestyle.
Expert Guidance: Advice from professionals who work with your specific model and setup.
Exclusive Perks: Access to seasonal promotions, priority bookings, and product previews.
Perfect for New & Existing Customers
Whether you’ve just purchased your fireplace from us or have been enjoying it for years, Concierge Support is available to make your experience even better. New construction homeowners benefit from coordinated installation and ongoing service, while long-time customers enjoy a seamless way to keep their system in top condition.